City of New York

Human Resources Administration

website | 718-557-1399
Office Locations
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Services ProvidedSNAP BenefitsFood AssistanceRental AssistanceAdult Protective ServicesBurial AssistanceCash AssistanceChild Support ServicesDisability AccessDomestic Violence SupportEnergy AssistanceHealth AssistanceHIV/AIDS ServicesHomelessness PreventionImmigrant ResourcesLegal AssistanceLong Term Care

The New York City Human Resources Administration/Department of Social Services (HRA/DSS) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.

As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 12 major public assistance programs, with more than 14,000 employees and an operating budget of $9.6 billion.

Office of Supportive and Affordable Housing and Services

Human Resources AdministrationCity of New York
Listing ID: 1547987479

The Office of Supportive and Affordable Housing and Services (OSAHS) is focused on developing permanent housing solutions for formerly homeless individuals and families. OSAHS works closely with other divisions of the Human Resources Administration and with other governmental and non-governmental service providers to develop new housing programs and to refer applicants to housing so the people we serve can achieve their maximum functional capacity in a safe supportive environment.


Human Resources AdministrationCity of New York
Listing ID: 1547991620

Homebase is an program of the City of New York’s Human Resources Administration to help people that are in risk of losing their housing. The City of New York has found that it is easier and more cost effective to help people stay in their housing rather then having to enter the shelter system or living on the streets. The Homebase program can help with services to prevent eviction, assistance obtaining public benefits, emergency rental assistance, education and job placement assistance, financial counseling, money management, help relocating, and short-term financial assistance.

Click here to find more information about Homebase.

Legal Services for Tenants

Office of Civil JusticeHuman Resources AdministrationCity of New York
Monday - Friday9:00a - 5:00p

The Office of Civil Justice (OCJ) has partnered with nonprofit legal services providers across New York City to offer universal phone-based access to free legal advice and counsel for New York City residential renters in need of assistance with legal issues related to their housing.

During the COVID19 pandemic, OCJ legal providers are available Monday through Friday between 9:00a and 5:00p to provide over-the-phone legal assistance to callers with legal questions or issues about tenancy, eviction or landlord-tenant disputes.

OCJ legal services are free and you do not have to be an existing HRA client to apply. Legal services are available regardless of immigration status.

For more information, please call 311 for the City’s Tenant Helpline or email

One Shot Deal

Human Resources AdministrationCity of New York
Listing ID: 1547993988

If you homeless, facing depossession, eviction, utility disconnect, victim of a fire, domestic violence, or other hardship you may be eligible for the Short Term Emergency Grant and Loan program called "The One Shot Deal" from the City of New York.

Click here for more information about The One Shot Deal.

Rental Assistance

Human Resources AdministrationCity of New York
Listing ID: 1547994331

If you are facing eviction or entertaining the shelter system the City of New York's Human Resources Administration has several programs that can help you with your housing issues.

Click here to find more information about Rental Assistance Programs.

Utilities Assistance

Human Resources AdministrationCity of New York
Listing ID: 1547994610

Through the Federal Home Energy Assistance Program (HEAP) you can get help from the City of New York to help pay your electric, gas, or heating costs if you have received a disconnect notice.

Click here for more information for assistance in paying your utilities.

Supplemental Nutrition Assistance Program (SNAP)

Human Resources AdministrationCity of New York
Listing ID: 1548040057

SNAP provides nutrition benefits to supplement the food budget of needy families and individuals so they can purchase healthy food and move towards self-sufficiency. The City of New York can provide Emergency Food Bennifits to those who qualify.

Click here for more information about SNAP.

HIV/AIDS Services Administration (HASA)

Human Resources AdministrationCity of New York
HASA ServiceLineMonday - Friday9:00a - 5:00p212-971-0626
Listing ID: 1548050612

HASA assists individuals living with AIDS or HIV illness to live healthier, more independent lives. The program can help clients with individualized service plans to target necessary benefits and provide support that is specific to their medical situation and that will enhance their well-being. HASA clients receive ongoing case management and are assigned to a caseworker at one of our HASA centers, located in all 5 boroughs.

HASA services include intensive case management and assistance in applying for public benefits and services, including:

Medicaid, Supplemental Nutrition Assistance Program benefits, cash assistance, emergency transitional housing, non-emergency housing, rental assistance, home care and homemaking services, mental health and substance abuse screening and treatment referrals, employment and vocational services, transportation assistance, SSI or SSD application and appeal

Click here for more information about HASA.

Office of Burial Services

Human Resources AdministrationCity of New York
33-28 Northern Blvd. - 3rd FloorLong Island City, New York 11101
Listing ID:

The Human Resources Administration, Office of Burial Services assists individuals in need of financial assistance to meet funeral expenses for a deceased low-income New York City resident (decedent). Payment may be authorized to reimburse funeral expenses that have already been paid or pre-approval for payment may be authorized for the cost of a planned funeral.

Cooling Assistance

Human Resources AdministrationCity of New York
*Seasonal Program
Listing ID: 1548059958

The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The deadline to submit applications is August 30, 2021. Air conditioners are provided on a first-come, first-served basis to eligible applicants. Applicants are only eligible for a Cooling Assistance benefit once every five years. If eligible, a household can get only one air conditioner or one fan, and the cost can’t go above $800 including installation fees. The benefit is not applied to an electric bill or issued as a cash benefit.

Department of Consumer and Worker Protection

website | 311

The NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCA licenses more than 59,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCA also conducts research and advocates for public policy that furthers its work to support New York City’s communities.