Helplines

Helplines

Do you need to talk to someone? Don't know where to turn? Hotlines are a great way to get support and talk with someone that understands what you are going through. helpNYC maintains a great list of hotlines that serve people in New York City and great National Hotlines that can help in crisis and more specific areas that anyone needs help in. Many of the hotlines provide phone, text based, and web chat support options.

NOTE: helpNYC does not list any commercial referral services or helplines that charge for their services. If you are required to pay a fee for services please contact us.


NOTE: The listing of hotlines on helpNYC.info does not in any way imply an endorsement or approval by helpNYC. These are listed as a resource of support, use at your own risk. If there is something listed in error or a correction needs to be made to a listing please contact us. helpNYC does not provide direct services to individuals; the website is a resource for those needing help. All information found on helpNYC.info is readily accessible to the public.

In danger? Call 9-1-1.

If you or someone you know is in danger or experiencing a medical or psychiatric emergency please call 9-1-1 immediately.

New York City Helplines

NYC Well

888.692.9355

Text Well to 65173website
web chat available
Open 24 hours, every day.
Listing ID: E-101

NYC Well is free, confidential mental health support. Speak to a counselor via phone, text or chat and get access to mental health and substance misuse services, in more than 200 languages.

Licensed counselors and peer specialist are available.

311 NYC

311

212.639.9675212.504.4115 (TTY)Text 311692website
Open 24 hours, every day.
Listing ID: E-101

NYC311 provides the public with quick, easy access to all New York City government services and information.

BRC Homeless Helpline

212.533.5151

website
Open 24 hours, every day.
Listing ID: E-101

If you are or know of someone that is street homeless, homeless, or shelterless please call BRC’s Homeless Helpline. You will speak with a BRC Outreach Specialist that can provide help and information.

GMHC Message Line

(HIV Support)

800.243.7692

website
Monday - Friday, 2:00p - 6:00p
After hours see HIV Nightline on the on the National Helplines page.
Listing ID: E-101

The Gay Men’s Health Crisis (GMHC) Hotline provides a safe space to discuss a wide range of concerns. Trained volunteers provide emotional support with compassion and without judgment. The Hotline provides information about topics such as HIV/AIDS, STDs, post-exposure prophylaxis (PEP), pre-exposure prophylaxis (PrEP), sexual health, and resources such as testing, healthcare, benefits, and counseling.

HIV/AIDS Hotline

800.541.2437

English

800.233.7432

Español
website
Monday - Friday, 8:00a - 8:00pSaturday - Sunday, 10:00a - 3:00p
After hours see HIV Nightline on the on the National Helplines page.
Listing ID: E-101

A referral hotline for New York State residents living with HIV or AIDS and their families and friends. This Hotline is operated by the New York State Department of Health.

HOPEline

877.846.7369

website
Open 24 hours, every day.
Listing ID: E-101

A hotline providing support for those having problems with alcohol, drugs, and gambling. Operated by the New York State Office of Alcoholism and Substance Abuse Services (OASAS).

LGBT Switchboard of New York

212.989.0999

website
Monday - Friday, 4:00p - 12:00aSaturday, 12:00p - 5:00p
After hours see GLBT National Hotline on the National Helplines page.
Listing ID: E-101

Operated locally by the Lesbian, Gay, Bisexual and Transgender (LGBT) National Help Center, the LGBT Switchboard of New York provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity. The services provided are private, volunteer one-to-one online chat, that helps both youth and adults with coming-out issues, safer-sex information, school bullying, family concerns, relationship problems and a lot more.

NYC Poison Control

212.764.7667

website
Open 24 hours, every day.
Listing ID: E-101

If someone has been potentially exposed to a poison and is awake and alert, you should call the NYC Poison Control Center immediately, even if there are no symptoms of poisoning. For ingested poisons, do not try to make the person throw up. If the person is unconscious, convulsing, having seizures or having trouble breathing, call 911.

Crisis Support

National Suicide Prevention Lifeline

800.273.8255

800.799.4889 (TTY)website
web chat available
Open 24 hours, every day.
Listing ID: E-101

The National Suicide Prevention Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. People do not have to be suicidal to call – reasons to call include: substance abuse, economic worries, relationships, sexual identity, illness, getting over abuse, depression mental and physical illness, and loneliness.

NOTE: This hotline routes your call to the local crisis center based on your phone number. Rolls to a national crisis call center if local crisis center is not available.

National Nacional de Prevención del Suicidio

888.628.9454


Open 24 hours, every day.
Listing ID: E-101

Lifeline ofrece 24/7, gratuito servicios en español, no es necesario hablar ingles si usted necesita ayuda.

Crisis Text Line

Text HOME to 741741

website
Open 24 hours, every day.
Listing ID: E-101

Crisis Text Line is free support for those in crisis. Crisis Text Line trains volunteers to support people in crisis.

IMAlive.com

web chat only

website
Open 24 hours, every day.
Listing ID: E-101

IMALIVE is a service of the Kristin Brooks Hope Center (KBHC), a nonprofit 501(c)3 organization. Their focus is suicide intervention, prevention, awareness and education. Help and hope is provided through online crisis chat, college campus and high school events, and other educational programs.

Domestic Violence and Abuse focused Information and Support

Childhelp National Helpline

800.422.4453

website
Open 24 hours, every day.
Listing ID: E-101

The Childhelp National Child Abuse Hotline is dedicated to the prevention of child abuse. Serving the U.S. and Canada, the hotline is staffed 24 hours a day, 7 days a week with professional crisis counselors who—through interpreters—provide assistance in over 170 languages. The hotline offers crisis intervention, information, and referrals to thousands of emergency, social service, and support resources. All calls are confidential.

National Domestic Violence Hotline

800.799.7233

800.787.3224 (TTY)website
web chat available

Open 24 hours, every day.
Listing ID: E-101

The Hotline provides lifesaving tools and immediate support to empower victims and survivors of Domestic Violence to find safety and live free of abuse. The Hotline also provides support to friends and family members who are concerned about a loved one.

LGBT focused Information and Support

GLBT National Hotline

888.843.4564

website
web chat available.
800.246.7743Youth Talkline
888.234.7243Senior Hotline
Open 24 hours, every day.
Listing ID: E-101

The Lesbian, Gay, Bisexual and Transgender (LGBT) National Help Center provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity. The services provided are private, volunteer one-to-one online chat, that helps both youth and adults with coming-out issues, safer-sex information, school bullying, family concerns, relationship problems and a lot more.

Trevor Hotline

866.488.7386

Text START to 678678website
Open 24 hours, every day.
Listing ID: E-101

Founded in 1998 by the creators of the Academy Award® winning short film TREVOR, The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people under 25.

Medical Information and Support

AIDSinfo

800.448.0440

contactus@aidsinfo.nih.govwebsite
Monday - Friday, 1:00p - 4:00pEastern Time
After hours see HIV Nightline.
Listing ID: E-101

AIDSinfo offers access to the latest, federally approved HIV/AIDS medical practice guidelines, HIV treatment and prevention clinical trials, and other research information for health care providers, researchers, people affected by HIV/AIDS, and the general public.

All-Options

(Pregnancy Support)

888.493.0092

website
Monday - Friday, 10:00a - 1:00aSaturday - Sunday, 10:00a - 6:00pEastern Time
Listing ID: E-101

All-Options offers peer-based counseling and support by volunteer Talkline Advocates about pregnancy experiences by and for all ages, genders, sexualities, backgrounds religious affiliations, and political backgrounds. Advocates are not licensed healthcare providers or mental health specialists.

CDC-INFO

800.232.4636

website
Monday - Friday, 8:00a - 8:00pEastern Time
Listing ID: E-101

The United State’s Center for Disease Control referral and information service for medical and disease information..

HIV Nightline

800.628.9240


Open 24 hours, every day.
Listing ID: E-101

The HIV/AIDS Nightline responds to over 15,000 calls annually from all over the United States. People call for many reasons: people just testing HIV positive, people in later stages of AIDS feeling isolated and/or concerned about their medications, caregivers buckling under the stress of caring for a loved one at home, and people concerned about the HIV risks. For people receiving their HIV test results after work at a clinic, to people just having a night of unsafe sexual exposure, the program is often the only resource open for immediate care.

Poison Help Hotline

(Poison Control)

800.222.1222

Text POISON to 797979website
Open 24 hours, every day.
Listing ID: E-101

Calls to the Poison Help line are answered by teams of nurses, pharmacists and doctors with special training in toxicology and how to manage poisonings. They are available any time to help answer your questions and to recommend the best next steps if someone has been exposed to a potentially toxic product, poison, or medication.

NOTE: Will route call to local Poison Control based on phone number calling from. If your local Poison Control Center is busy or unavailable your call will be forwarded to the closest center or the national call center.


Human Trafficking and Exploitation Information and Support

NCMEC CyberTipline

800.434.5678

website
Open 24 hours, every day.
Listing ID: E-101

National Center for Missing and Exploited Children’s CyberTipline is the nation’s centralized reporting system for the online exploitation of children. The public and electronic service providers can make reports of suspected online enticement of children for sexual acts, extra-familial child sexual molestation, child pornography, child sex tourism, child sex trafficking, unsolicited obscene materials sent to a child, misleading domain names, and misleading words or digital images on the internet.

National Human Trafficking Hotline

888.373.7888

(TTY) 711emailwebsite
Open 24 hours, every day.
Listing ID: E-101

The National Human Trafficking Hotline is a national anti-trafficking hotline serving victims and survivors of human trafficking and the anti-trafficking community in the United States. The toll-free hotline is available to answer calls from anywhere in the country, 24 hours a day, 7 days a week, every day of the year in more than 200 languages.

Sexual Assault and Health Information and Support

National Sexual Assault Hotline

1.800.656.4673

website
web chat available
Open 24 hours, every day.
Listing ID: E-101

RAINN (Rape, Abuse & Incest National Network) operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the country.

Substance Misuse Information and Support

National Eating Disorder Helpline

800.931.2237

website
Monday - Thursday, 9:00a - 9:00pFriday, 9:00a - 5:00pEastern Time
Listing ID: E-101

The NEDA Helpline is operated by the National Eating Disorder Association. The NEDA Helpline provides support, resources, and treatment options for those experiencing concerns with eating disorders.

NCADD Hopeline

800.622.2255


Open 24 hours, every day.
Listing ID: E-101

NCADD's Hopeline provides support, help, and information to people having issues with substance abuse. They also provides help to families and friends.

Marty Mann, one of the first women to achieve sobriety in Alcoholics Anonymous, founded this organization in 1994.

SAMHSA National Helpline

800.662.4357

800.487.4889 (TTY)website
Open 24 hours, every day.
Listing ID: E-101

The SAMHSA National Helpline is a free, confidential, treatment referral and information service for individuals and families facing mental and/or substance use disorders.

NOTE: This hotline does not provide crisis counseling. Service provided in English and Español.

This helpline is operated by the Substance Abuse and Mental Health Services Administration.

Veterans focused Information and Support

Veterans Crisis Line

800.273.8255, Option 1

800.799.4889 (TTY)Text 838255website
web chat available
Open 24 hours, every day.
Listing ID: E-101

The Veterans Crisis Line is a free, confidential resource that’s available to anyone, even if you’re not registered with VA or enrolled in VA health care. The caring, qualified responders at the Veterans Crisis Line are specially trained and experienced in helping Veterans of all ages and circumstances. The Crisis Line is open to Veterans and their families and friends.

Operated by the United States Veterans Administration.

Youth focused Information and Support

Dating Abuse and Violence Hotline

866.331.9474

Text LOVEIS to 22522website
Open 24 hours, every day.
Listing ID: E-101

loveisrespect’s purpose is to engage, educate and empower young people to prevent and end abusive relationships. Highly-trained advocates offer support, information and advocacy to young people who have questions or concerns about their dating relationships. They also provide information and support to concerned friends and family members, teachers, counselors, service providers and members of law enforcement. Free and confidential phone, live chat and texting services are available 24/7/365.

Operated by the National Domestic Violence Hotline.

National Runaway Safeline

800.786.2929

Text 66008website
Open 24 hours, every day.
Listing ID: E-101

The National Runaway Safeline is the federally designated national runaway and homeless youth crisis hotline and online service in the United States.

Your Life. Your Voice. Hotline

800.448.3000

Text voice to 20121website
web chat available
Open 24 hours, every day.
Listing ID: E-101

Your Life Your Voice provides support to children, teens, and young adults experiencing emotional and mental health concerns.

NOTE: Support options are available at different times of the day. Click here for their schedule. Hotline operates 24/7.

Operated by the Boys Town National Hotline.