New York City Helplines

NYC Well


Text Well to 65173website
web chat available
Open 24 hours, every day.

NYC Well is free, confidential mental health support. Speak to a counselor via phone, text or chat and get access to mental health and substance misuse services, in more than 200 languages.

Licensed counselors and peer specialist are available.

311 NYC


212.639.9675212.504.4115 (TTY)Text 311692website
Open 24 hours, every day.

NYC311 provides the public with quick, easy access to all New York City government services and information.

BRC Homeless Helpline


Open 24 hours, every day.

If you are or know of someone that is street homeless, homeless, or shelterless please call BRC’s Homeless Helpline. You will speak with a BRC Outreach Specialist that can provide help and information.

GMHC Message Line

(HIV Support)


Monday - Friday, 2:00p - 6:00p
After hours see HIV Nightline on the on the National Helplines page.

The Gay Men’s Health Crisis (GMHC) Hotline provides a safe space to discuss a wide range of concerns. Trained volunteers provide emotional support with compassion and without judgment. The Hotline provides information about topics such as HIV/AIDS, STDs, post-exposure prophylaxis (PEP), pre-exposure prophylaxis (PrEP), sexual health, and resources such as testing, healthcare, benefits, and counseling.

HIV/AIDS Hotline




Monday - Friday, 8:00a - 8:00pSaturday - Sunday, 10:00a - 3:00p
After hours see HIV Nightline on the on the National Helplines page.

A referral hotline for New York State residents living with HIV or AIDS and their families and friends. This Hotline is operated by the New York State Department of Health.



Open 24 hours, every day.

A hotline providing support for those having problems with alcohol, drugs, and gambling. Operated by the New York State Office of Alcoholism and Substance Abuse Services (OASAS).

LGBT Switchboard of New York


Monday - Friday, 4:00p - 12:00aSaturday, 12:00p - 5:00p
After hours see GLBT National Hotline on the National Helplines page.

Operated locally by the Lesbian, Gay, Bisexual and Transgender (LGBT) National Help Center, the LGBT Switchboard of New York provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity. The services provided are private, volunteer one-to-one online chat, that helps both youth and adults with coming-out issues, safer-sex information, school bullying, family concerns, relationship problems and a lot more.

NYC Poison Control


Open 24 hours, every day.

If someone has been potentially exposed to a poison and is awake and alert, you should call the NYC Poison Control Center immediately, even if there are no symptoms of poisoning. For ingested poisons, do not try to make the person throw up. If the person is unconscious, convulsing, having seizures or having trouble breathing, call 911.