Relief Information for Impacted People

Twin Parks Fire Relief Response

The information provided below is for those who have been impacted by the five-alarm fire that took place in the Twin Parks North West Apartment Building at 333 East 181st Street, In The Bronx, New York City on the morning of January 9, 2022.

For more resources, information, and services please visit the Resource Navigator's main website by clicking here.

All listings on this website are verified with the organization listed or a government official. They are updated as information comes available.

Get Help

Bronx Service Center for Victims

Monroe College, Ustin Hall, 2375 Jerome Avenue, Bronx, New York 10468

The City is opening a service center for affected residents. Assistance will be provided by City, nongovernmental and nonprofit partners, including American Red Cross Greater New York, NYC Department of Housing Preservation and Development, NYC Department of Social Services, NYC Department of Health & Mental Hygiene, the Office of the Chief Medical Examiner, NYPD Missing Persons, and Animal Care & Control of New York City, and ASPCA.

PLEASE DO NOT DROP OFF ITEM DONATIONS AT THE SERVICE CENTER. Donations are exceeding the current availiable storage. Please see the 'Give Help' section below for information on where you can donate.

City of New York Services

NYC Office of Emergency Management

Resources and services provided by the City of New York are coordinated by the Office of Emergency Management. Click here to see the list of resources and services.


Updates from the City of New York

Text "181STFIRE" to 692692 to receive updates about resources and services available to victims of the fire. Click here for more information.

Personal Identification

Personal Identification

The Mayor's Office of Immigrant Affairs* can help community members who have lost their identification cards obtain an IDNYC.

Community members can submit immigration-related requests or ask questions by calling 212-788-7654 or by emailing

More helpNYC Resources: Personal Identification Assistance

Mental Health Support

NYC Well

Department of Health and Mental Hygiene (DOHMH)

NYC Well* is available to all New Yorkers that are experiencing mental health challenges or just need to talk to someone. Live help is available via phone, text, or web chat.

Call 888.692.9355, Text Well to 65173, or click here to chat on the web.

More helpNYC Resources: Helplines


American Red Cross

The American Red Cross offers general assistance including emergency housing and immediate needs. Call 1-877-733-2767.

Pet Assistance

The Animal Care Centers of NYC and ASPCA offer veterinary/medical care for pets, provide short-term emergency boarding, surrender services, and pet supplies.


ACC: For assistance with Lost & Found services, call 212-510-7107.

Financial & Public Bennifits Assistance

SNAP (Food) & Cash Assistance Benefits

Part of the Solution (POTS), 2759 Webster Avenue, Bronx, New York 10458

Part of the Solution will be providing assistance with completing HRA Applications for SNAP (Food Stamps) and Cash Assistance via phone and walk-in.

Part of the Solution

2759 Webster Avenue

Bronx, New York 10458

Telephone: 718-220-4892 x101

Social Security Administration

For those affected by the Twin Parks Fire and need to contact the Social Security Administration, please call 1.866.964.2558, OPtion 5, Extention 25563 or 25524.

Burial Assistance

Click here to find a list of resources to help with burial assistance.

Visit the Resource Navigator for more information on resources and services to help with your needs.